Frequently Asked Questions

What makes Wehitpan.com different from other beauty stores like Sephora or Ulta?

At Wehitpan.com, we focus on providing exclusive, hard-to-find makeup and skincare products that aren't available in mainstream stores. Our founder, Sandra Rhee, carefully selects each product based on its uniqueness, influencer endorsements, and customer reviews.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $40 across the United States. No promotion code needed—just shop, hit the threshold, and enjoy!

What is your return policy?

We accept returns on any products that arrive damaged or defective. You can easily initiate a return within 30 days of purchase for a full refund or exchange. 

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly on our website under the "Track My Order" section.

Are your products authentic?

Absolutely! At Wehitpan.com, we guarantee the authenticity of all our products. We source directly from the brands or authorized distributors to ensure that every item we sell is 100% genuine.

How often do you add new products?

We add new products to our catalog regularly. Sign up for our newsletter to get updates on new arrivals, trending products, and special promotions.

Do you ship internationally?

Currently, we ship only within the United States. We are working on expanding our services to reach beauty enthusiasts around the world, so stay tuned!

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placement. Please contact our customer service team (support@wehitpan.com) immediately to assist you with any changes. If the order has already been processed and shipped, we are unable to make any modifications.

How can I contact customer support?

Our customer support team is available to help you with any questions or concerns. You can reach us via email at support@wehitpan.com or through our website's contact form. We strive to respond to all inquiries within 24 hours.